Remain calm and detached. Allow others to rage while you consider the appropriate response. Should you reason, agree, apologize, fight or leave? Which is to your benefit and to the benefit of those you must protect? Arguing often makes the other party become more defen­sive and determined to prevail. Let go of your anger. It only clouds the issue and draws you into a quick response. Whenever possible use kindness as your weapon against evil. Neutralize shouting with soft words. Answer threats with serene confidence. Speak plainly. Don’t use foul language or sarcasm. Breathe deeply with long exhalations. Let the anger wash over you. Maintain your presence. Don’t exaggerate. Don’t lie. Attack the argument and not the person.

Long term relationships are almost always more impor­tant than short-term problems. Be an active peacemaker, building bridges of understanding.

Welcome to modern living. At any time you may encounter the rude, the crude and the obnoxious.

In the workplace, you may be subject to those who gossip, cut corners and take unfair advantage. Since you are ambitious, some may be jealous of your progress and ultimate success, seeing in you what they were unable or unwilling to do.

At home, your contribution may be unappreciated and you may suffer disrespect.

Your first instinct is to retaliate but never retaliate in anger. Relax, release the pressure and consider your options. Is the conflict personal or permanent? You don’t want to get bogged down by pettiness. What would be your best course of action to defuse the situation so that you can move forward?

You must be the example, the rock in the middle of stream allowing everyday frustrations and stress to wash by you. You do this for yourself, your employees and your family. Release the stress from your feet, legs, trunk, arms, hands, neck and your head. Breathe deeply and let it go.

You may not always like what is happening but this too will pass.

BillFitzPatrick.com, The Action Principles

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